Refund policy

RETURN & EXCHANGE POLICY

At JOUA, we maintain strict quality standards. If you're not completely satisfied, we're happy to offer an exchange.

Exchange Policy

We do not offer refunds.
We only provide exchanges for eligible products.
Exchange requests must be raised within 7 days of delivery.
The product must be:
Unused
Unwashed
Undamaged
With original tags and packaging intact
Non-Exchangeable Items
The following cannot be exchanged:
Sale or discounted items
Gift cards
Products damaged due to misuse
Items without original tags

Exchange Process

Email us at jouaclothing@gmail.com with:
Order Number
Reason for exchange
Clear photos (if applicable)
Our team will review your request within 2 business days.
Once approved, we will arrange pickup (where serviceable) or provide return instructions.
The replacement product will be dispatched after quality inspection.
Exchange Charges
First exchange: Free (optional if you want to offer this)
Additional exchanges may incur shipping charges.

Refunds

JOUA does not offer refunds under normal circumstances.
Refunds will only be processed if:
The ordered product is unavailable.
A duplicate payment has been made.
The order is cancelled by JOUA.